July 27, 2017

We’ll Listen to Your System, 24×7

Computer Stethoscope

Wouldn’t it be great if you didn’t have a computer emergency in the future?  That’s our goal too!  That’s why we’re the only company to offer PC monitoring and hosted antivirus, FREE*, with every visit.

How it works

First:
Onsite Logic’s Hosted Antivirus: Use the best security and anti-virus in the industry. (Read more)

We install Trend Micro Worry-Free Business Security protection on each PC we service.  This is not a freebie antivirus program (like AVG and others). We use fully licensed, award winning Security software.  This program protects your computers and laptops from viruses, spyware, spam, and other web threats. It also prevents infections from USB devices, secures Wi-Fi connections, and includes URL filtering for blocking risky web sites.

While this is a great security program, what makes it truly Worry-Free is that it communicates to our “Central Listening Post”, letting the Onsite Logic technicians know that it is working correctly and staying up-to-date.  If you do download a virus, there is immediate notification.  This early detection allows us to communicate with you and work with you to remove the threat before it spreads out of hand.

Second:

Onsite Logic’s 24×7 Listening Program: 24×7 electronic monitoring – we’ll alert you pro-actively when problems arise. (Read more)

Your computer system is constantly monitoring its own health.  But those statistics are stored deep in the background logs on your computer and even most large businesses don’t have the tools to “hear” that information.

We install a tiny communication program that works hand in hand with the diagnostic and reporting software already running in the background on your PC.  This doesn’t affect or communication any of your personal or business information, it simply communicates things such as system services that are having errors or failing and hard disk I/O utilization statistics.

We’ll listen to more than 200 diagnostics, every day and all throughout the day, comparing the information to industry norms and standards for early detection of problems and issues.  We email you a report on the health of the system every week.

We’ll confirm that:

  • antivirus is current,
  • that security updates are current,
  • confirm that your back-ups are running properly,
  • and we can often let you know if one of your hard drives is beginning to fail…
  • all before you would normally detect any problems.

Third:

FREE – this best-practices solution is FREE for our customers vs. hundreds of dollars from “managed services” (Read more)

So called “IT managed services providers” charge hundreds of dollars in monitoring fees to provide this pro-active solution.  We believe in it so much that we include it for free for all regular clients.*

*Listening and Antivirus Costs (Read more)

Onsite Logic pays to license the antivirus and listening software each month for each computer on which it is installed – these are not share-ware or trial programs, they are fully licensed name-brand products.  Because of our volume of supported clients, we receive significant discounts, but there are fees that we pay.  We offer this service free of charge on each PC that we regularly service.  By regularly service we mean that we work on that PC at least every 6 months for at least an hour each time based on a pre-paid block-time service agreement equal to a minimum of 2 hours per computer per year. The service is also available for servers at a charge of $30 per server per month (less than $1 per day). Servers monitoring includes many additional tests to ensure that your servers are functioning at top performance with best-practices for security. We’ll also able to monitor most back-up systems to ensure they are backing up your data properly.

We’ll contact you if your system reports any immediate concerns. We’ll include minor updates in our regular visits.