Page: FAQ

Do you offer I.T. services on-demand? 

When you have I.T. service needs for your Kansas City business, Onsite Logic is here to help. Whether you are a new or existing customer, we will work tirelessly to fix your I.T. issues. For new customers, please call us to get help. 

If you are an existing customer, please use the portal at the top right of this page or call us.  

Do I work with the same people throughout my relationship with Onsite Logic? 

At the beginning of your relationship with Onsite Logic, you will have an account manager who is in charge of your I.T. success. In addition, all work done by your technician is clearly documented and is owned by you. 

Stop chasing down your existing provider or dealing with recurring issues. We are here to help! 

Do you provide local I.T. support in Kansas City? 

Onsite Logic is a local Kansas City I.T. service company. We pride ourselves on providing best-in-class small business I.T. support for many leading Kansas City businesses. 

What makes Onsite Logic different from other managed I.T. service providers? 

You won’t find another I.T. company that provides the same level of care, attention, and expertise for their customers.  

How much does managed I.T. service cost? 

As you might assume, the cost for I.T. services in Kansas City vary significantly according to scope of work. The best news is that, unlike other managed service providers, we will only charge you for the work that we actually complete for your business.  

With our Flex Pricing you only pay for the actual service you receive and any hours not used get banked for the future. We help even your cash flow and provide you with the comfort and security of knowing exactly what you are paying for! 

How do I choose an I.T. company in Kansas City? 

Choosing an I.T. company is not a fun task. You want a local I.T. company in Kansas City that keeps your business running smoothly, protects your data and systems from cybercriminals, and “just does the work.” I.T. should not be a constant struggle or a pain point for your business. After all, you should be doing what you do best – winning more business. I.T. problems just get in the way! 

We recommend starting by reading I.T. company reviews. Onsite Logic is proud to be the highest rated I.T. company in Kansas City. 

In addition, when you are inquiring, ask the I.T. company to provide customer referrals. There is nothing more comforting than knowing that your new I.T. company actually walks-the-talk. 

Will Onsite Logic support my internal I.T. team? 

Not only do we provide complete I.T. solutions for most of our customers, but some customers have a preexisting I.T. team. In many cases, outsourcing I.T. processes to Onsite Logic frees your I.T. team to work on more strategic tasks. 

My printer stopped working. What do I do? 

Step 1: Confirm that the printer is on.

Step 2: Confirm that both printer and computer are both connected to the network. 

Step 3: Check your computer to ensure that you are sending the print job to the correct printer. 

If you are continuing to experience issues, please call our team. We are always happy to help!

My computer isn’t working. What do I do? 

Step 1: Turn off your computer

Step 2: Wait 30 seconds.

Step 3: Turn your computer back on. 

If the above steps did not solve the problem, there could be other issues that our expert technicians can easily solve. Give our Kansas City office a call today! 

What are the latest cybersecurity I.T. systems that my business needs? 

To start, we offer all new customers a free dark web scan that highlights previously compromised data and weaknesses in your existing security practices. Once we have determined your I.T. security environment, we create a detailed strategy to make your business’ data safe and take care of all implementation. In addition, we give you peace of mind by equipping each workstation with a safeguard against cybercriminals, monitoring your systems 24/7.  

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